Refund policy

Last updated: October 5, 2026

Every KAIVRE bag is printed, cut and sewn to order and carries its own edition number. Because each piece is made for you and its number can never be reissued, we can't accept returns or exchanges for a change of mind, a different size or a different design.

Damaged, misprinted or defective bags

If your bag arrives damaged, misprinted or with a manufacturing defect, email support@kaivre.com within 30 days of delivery with your order number and clear photos of the problem. Once we confirm it, we will either remake your bag with the same edition number at no cost or refund you in full, whichever you prefer. In most cases you won't need to send the original back; if we do need it, we'll send you a prepaid label.

Lost or undelivered packages

If tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, email us and we'll work with the carrier to resolve it. If an order is returned to us because of an incorrect or incomplete address entered at checkout, we can reship it once you pay the new shipping cost.

Cancellations

You can cancel an order within 2 hours of placing it, before it goes into production. Email support@kaivre.com as soon as possible with your order number. After production starts, the order can't be cancelled.

How refunds are paid

Approved refunds go back to your original payment method within 5 to 10 business days of approval, depending on your bank. You are refunded the amount you actually paid, after any discount. Keepers points earned on a refunded order are removed from your account.

Your rights

This policy doesn't limit any rights you have under the consumer laws where you live.

Contact

KAIVRE is operated by Rivet Solutions LLC, 5830 E 2nd St, Ste 7000 #38958, Casper, WY 82609, United States. Email support@kaivre.com.